Grievances Redress Procedure and Job Retention in Nigerian Civil Service - An Appraisal

Atairet C. Atairet & Emmanuel Ndaeyo

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Abstract

Grievances that are not properly handled have been one of the reasons some staff leave their jobs. Retaining the best and hardworking staff in an organisation is a significant concern of every organisation. Employee grievance mechanism is an indispensable feature of every organisation whether in the public or private sector and obviously, every organisation is interested in retaining dedicated work. Force institutes good grievance redress procedure. This paper appraised grievance redress procedure and job retention in the Nigerian civil service. The study adopted historical /descriptive methods. This study was anchored on expectancy theory as the theoretical framework. The findings of this study indicated that grievance redress procedure in the Nigerian civil service is one of the reasons some civil servants choose to stay with the civil service despite low remuneration as compared to others, especially in the oil and gas sectors. Also, grievance redress procedure in the Nigerian civil service is well documented and cannot be easily altered. Accordingly, the paper recommended that grievance redress procedure of the Nigerian civil service should be strictly enforced to enhance effective service delivery and job retention.

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