Fourth Industrial Revolution Technologies and Service Delivery in Akwa Ibom State University, Nigeria

Sunday E. Ibanga, Atairet C. Atairet & Ofonmbuk E. Atakpa

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Abstract

The fourth industrial revolution is characterized by the integration of advanced technologies that are reshaping industries, economies and universities worldwide. In Nigerian universities, there is a growing emphasis on incorporating fourth-industrial revolution technologies such as artificial intelligence, internet service and big data analytics into academic programmes and research activities. Although, at Akwa Ibom State University, e-learning and e-administration have been introduced, their applicability is substantially low. It was against this background that this study examined fourth industrial revolution technologies and service delivery at Akwa Ibom State University. The study relied heavily on a structured questionnaire and in-depth interviews with lecturers and non-teaching staff of Akwa Ibom State University. The population of the study was 334 and the sample size was 321 representing 96%. The study adopted the technology acceptance theory, while the Pearson product-moment correlation analysis was applied to test the research hypotheses with the aid of a statistical package for social sciences (SPSS). The study found that integrating fourth industrial revolution technologies such as artificial intelligence and internet service into the academic programmes and research activities of the Akwa Ibom State University would enhance service delivery. Based on the findings, it was recommended that the management of Akwa Ibom State University should incorporate artificial intelligence (A1) and internet services technologies into its system to enhance service delivery, particularly in the areas of research and administration of student records.

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