Assessment of E-Governance Implementation on Service Delivery in Nasarawa State University, Keffi (2017-2021)

Ibrahim S. Isah, Abdullahi A. Chiroma & Ayuba M. Dance

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Abstract

This study examined the impact of e-governance implementation on service delivery within Nasarawa State University, Keffi (NSUK). E-governance, which involves the use of information and communication technologies (ICTs) in providing government services, has become increasingly important worldwide due to its ability to improve efficiency, transparency, and accessibility in public institutions. Within the context of NSUK, which serves as a pivotal institution in the educational landscape of Nigeria, this study aimed to assess how e-governance initiatives have influenced online registration and online school fee payment service delivery. Using a mixed-methods approach, the study gathered quantitative data through surveys and qualitative insights via the administering of questionnaire to key stakeholders including students, faculty members, administrative staff, and IT personnel. Findings from this study revealed that online registration does not significantly enhance service delivery at the university and that online school fee payment systems are well-implemented and effectively utilized by the stakeholders, leading to improved efficiency and user satisfaction. The research underscored the importance of strategic planning, stakeholder engagement, and institutional readiness in achieving successful e-governance outcomes, thereby providing valuable recommendations for policymakers, administrators, and practitioners involved in enhancing public service delivery through technological innovation.

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