Digital Skill-Up Training and Performance of Pharmacist in the University of Nigeria Teaching Hospital (UNTH), Enugu
Abstract
The proliferation of digital technology has precipitated a paradigmatic shift in organisational activities, necessitating a concomitant evolution of skill set. This has increasingly transformed the way work is done, bringing about efficiency and effectiveness. Therefore, in order to key into this trend and enhance its services, the pharmaceutical department of the University of Nigeria, Teaching Hospital, Enugu, organised the digital skill-up training programme 1.0. for its staff. This program, which aimed to further enhance the efficiency and effectiveness of pharmacists in areas such as working with email, Google, and other digital competencies, has its outcomes as the main focus of this study. Therefore, to investigate these issues, we adopted the systems theory of organisations. Data was sourced through a survey, where structured questionnaires were distributed to the respondents. The study adopted the cross-sectional research design and the findings revealed that training on digital technologies, such as training on the use of emails, Google, and computers, enhanced the quality of communication and service delivery of pharmacists. However, though the training improved certain aspects of pharmacist performance, it did not translate to improved service delivery or job satisfaction. Based on this, it was recommended that future training programmes be advanced and tailored to meet the unique needs of pharmacists at different stages of their careers.
Authors
- Doris Eberechukwu Obi
- Ikeanyibe Okey
Department of Public Administration and Local Government - Chikwere Innocent Akaose
Department of Political Science
University of Nigeria, Nsukka