E-Administration and Service Delivery in Akwa Ibom State Judiciary

Ernest U. T. Akpan, Imoh Imoh-Ita & Udo N. Ekpo

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Abstract

This study examined the impact of e-administration on service delivery in the Akwa Ibom State Judiciary. E-administration variables adopted in the study were e-filing, e-service of court proceedings, and e-case record management system. The theory adopted for this study was the Digital Governance theory. The survey research design was used, in which information was gathered from a sample of respondents. The population of the study was the entire staff of the Akwa Ibom State Judiciary, 2,150 staff, as of the time of this study. The sample size for the study was 337. The questionnaire was administered using a simple sampling technique. Data was analysed using a frequency table and percentages, while hypotheses were tested using Analysis of Variance (ANOVA) with the aid of Statistical Package of Social Science (SPSS). The findings of the study revealed that all the e-administration variables adopted in the study had a significant positive effect on service delivery in the Akwa Ibom State judiciary. Hence, e-administration has a significant positive effect on service delivery in the Akwa Ibom State Judiciary. It significantly enhances service delivery by improving efficiency, accessibility, and cost-effectiveness, as well as streamlining administrative functions, reducing bureaucratic hurdles, and facilitating greater transparency and citizen engagement in the Akwa Ibom State Judiciary. It was recommended, among others, that all documentation should be handled in a paperless manner, as there is still some paper-based documentation among judiciary staff and agents, to ensure absolute accountability and foster service delivery. Also, the Akwa Ibom State Judiciary should prioritise continuous training of the personnel in all departments and units to keep them informed on how best to utilise the electronic service of court proceedings in rendering effective services.

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