Digital Transformation and Organisational Performance in Port Harcourt Electricity Distribution Company (PHEDC), Akwa Ibom State, Nigeria
Abstract
Despite numerous reform efforts, Nigeria’s electricity distribution sector remains plagued by operational inefficiencies. This study examined the effects of digital transformation on organisational performance at the Port Harcourt Electricity Distribution Company (PHED) in Akwa Ibom State, guided by the Technology Acceptance Model and the Diffusion of Innovations Theory. Employing a descriptive survey design, the research achieved an 81% response rate from 314 valid questionnaires administered to PHED staff and customers. Simple linear regression analysis revealed statistically significant positive effects across five digital transformation domains. Prepaid metering systems (β = 0.689, p = 0.012) substantially enhanced revenue collection and customer trust, explaining 28.2% of performance variance. Postpaid e-payment platforms (β = 0.654, p = 0.031) improved payment efficiency and cash flow predictability, accounting for 23.7% of performance improvement. The study concluded that digital transformation substantially improved organisational performance in electricity distribution. However, successful implementation requires addressing persistent infrastructure limitations and user adoption barriers through comprehensive strategies. Recommendations included accelerating prepaid meter deployment through public awareness campaigns and enhancing epayment infrastructure with a diverse set of secure channels.
Authors
- Unyime Nsikan Tom
Department of Public Administration
Akwa Ibom State University
Email: tomunyime76@gmail.com\ - Enefiok Ibok
Department of Public Administration
Akwa Ibom State University\ - Unwana-Abasi S. Udoh
Department of Public Administration
Akwa Ibom State University