Assessing the Role of E-Governance in Improving Efficiency within the Kogi State Public Service
Abstract
Despite the numerous opportunities associated with the global adoption of e-governance, many government institutions remain hesitant to embrace this approach fully. This paper examined the impact of e-governance, defined as Information and Communication Technology (ICT)-driven governance, on service delivery within the Kogi State Public Service. The study relied on secondary data and confirmed that ICT played a significant role in enhancing efficiency and effectiveness in government operations and in improving governmental responsiveness to citizens’ needs. Findings further revealed that e-governance initiatives promoted transparency and accountability in public administration by strengthening interaction between government and citizens through internet-based platforms. Consequently, the paper recommended the widespread adoption of e-governance across all public institutions and agencies, given its potential to reduce governance costs while ensuring efficient, effective, and timely service delivery.
Authors
- Alhassan Yakubu Adeku
Department of Public Administration
Kogi State Polytechnic, Lokoja
Email: alhassanyak32@gmail.com
Phone: 07035823705 - Fortune Ojochetule Yusufu
Department of Public Administration
Kogi State Polytechnic, Lokoja
Email: johnmark124224@gmail.com
Phone: 08107918593 - Rabiyat Oyiza Sule
Department of Public Administration,
Kogi State Polytechnic, Lokoja
Email: rabiyatsule@gmail.com
Phone: 08060922806 - Umar Abubakar
Department of Public Administration,
Kogi State Polytechnic, Lokoja
Email: ibnbukar79@gmail.com
Phone: 08064627954 - Abbas Abdullahi
Department of Business Administration
Kogi State Polytechnic, Lokoja
Email: abdulabbas044@gmail.com
Phone: 080695962133