Emotional Intelligence and Employee Performance in Akwa Ibom State Local Government Service: A Study of Selected Local Government Councils

Kingsley L. Uwa

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Abstract

This study aimed at examining emotional intelligence and its influence on employee performance in Akwa Ibom State Local Government Service. The study was guided by two objectives and two research questions. The design adopted was the cross-sectional survey while the population of the study comprised 10758 Local Government workers in Akwa Ibom State, of which a sample size of 343 council workers was estimated from the three senatorial districts in the State using Taro Yamane formula. The instrument used in data collection was Emotional Intelligence and Employee Performance Questionnaire (EIEPQ). The instrument was validated by experts and the reliability of the instrument was established using Cronbach Alpha and the result yielded reliability coefficient of 0.84. Data obtained for the study were analyzed using Pearson Product Moment Correlation (PPMC). After tests, the results revealed that self-awareness and selfregulation are significant predictors of employees' performance. Therefore, it was recommended among other things that organizations should ensure that their programmes are proactive and not only active for effective service delivery. Also, management should ensure that the concept of emotional intelligence is developed in the life span of staff through enhanced training to foster efficient and effective performance in organizations.

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